We have supported the Apex in-house IT team for a number of years now, Apex have 13 Avaya systems and a number of IP Phones distributed across Australia and New Zealand. Recently we were tasked to move their call centre from the central city to their airport offices. We installed an Avaya IP500V2 and upgraded them to Akiva SIP trunks with the long term view to migrate all of their New Zealand sites to the one system using IP Phones.
Apex is owned by the AB Group who run a much larger Avaya system in Australia. We are currently working with their IT teams to connect the two together so they can have extension dialing across their entire organisation.
“A big thank you to The Phone Guys for a good job done on the Apex Christchurch airport migration!!
I was out there observing yesterday afternoon, and everything is working very smoothly indeed. All calls going to the correct destinations. Indeed most of the staff have no idea how much change the phone system they are using has just gone through. Other than the fact they are using a different handset, they are barely aware of any change at all, and that’s a compliment to you all and job very well done.” – John